Tel: 0118 969 2277

Terms & Conditions

Terms & Conditions

House Rules/
Need to Know/
The Essentials

Is from 3:00pm. If you arrive earlier we’ll gladly store your luggage while you crack on with your day.

Is by 11:00am. If you’d like to lie-in and leave later, please ask at reception. A late checkout fee may apply.

Food is served all day at Coppa Club from 6.45am (7.30am at weekends) until 11pm (10pm on Sundays). We’d advise booking ahead – online at or via reception on 0118 921 9890

No smoking is allowed anywhere in the Great House at any time. For the benefit of fellow guests and to avoid a £150 fine, please confine smoking to the gardens and the car park.

All cancellations are subject to the policy of the rate booked. We strongly recommend taking out travel insurance in case of the unexpected.

Individual Bookings:
Before you finalise your booking, please check the cancellation policy that applies to your reservation. Prepay rates are non-cancellable and non-amendable. Rooms booked on other rates can be cancelled right up to 12 noon the day before arrival without charge. Cancelling after this time will incur a 100% cancellation fee, unless we are able to re-sell the accommodation.

Group Bookings (5 rooms or more):
An individual cancellation policy will apply to your group booking, which will be sent in writing at the time of booking.

The Great House will always aim to hold rooms for guests booked in the hotel, however, we reserve the right to use another hotel in the same category or higher at our discretion and on the same terms.

We ask that guests behave with appropriate respect towards fellow guests, staff and property when staying at The Great House. If we believe this has not been the case, we retain the right to cancel the appropriate reservations.