fbpx

Terms & conditions

 

The following are our terms and conditions to which all accommodation bookings are subject. Proceeding with your booking implies an acceptance of these terms and conditions.

In these terms and conditions, the expression ‘the hotel’ refers to The Great House at Sonning Ltd, Sonning on Thames, Berkshire, RG4 6UT as specified in the client’s confirmation and the expression ‘the client’ refers to any person, firm or company booking the hotel.

RATES

1.1 The rates quoted are only available for the duration of this booking and are based on the number of room nights anticipated at the time of negotiations.
1.2 Rates shown are per room per night and are fully inclusive of VAT at the prevailing rate.

BOOKINGS

2.1 All bookings are subject to availability and made via the booking process detailed in this agreement.
2.2 Rooms are normally available for occupation from 3pm and guests are required to vacate their rooms by 11.00am on the day of departure.
2.3 All bookings are guaranteed for late arrival and will be held until 3am the following day.

CANCELLATIONS

3.1 All cancellation terms for accommodation are specified in the Cancellation Policy.
3.2 Cancellations must be made in writing to the hotel. Charges may apply.

PAYMENT & PRE-AUTHORISATION

4.1 The client agrees to pay the hotel charges for any extra goods or services provided at the request of the client.
4.2 The hotel reserves the right to charge your cards for all charges outstanding or incurred during your stay.
4.3 Payment by cash and major credit cards are recognised by the hotel.
4.4 Payment will be taken on arrival (if not a prepaid booking).
4.5 Payment will be requested in pounds sterling.
4.6 Credit facilities with the hotel are available to corporate accounts.
4.7 Our prepaid rate is non-refundable or transferable.
4.8 The hotel reserves the right to charge cancellation/non-arrival/early departure fees to the card provided as guarantee.

ACCOMMODATION

5.1 The hotel reserves the right to substitute the accommodation booked to a hotel of the same or higher standard, in the unlikely event of not being able to accommodate the reservation.

LIABILITIES

6.1 Other than for death or personal injury caused by the negligence of the hotel, it’s managers or staff, the hotel, it’s managers and staff will not be liable for any loss, damage or expense to any person or thing, however caused.
6.2 The client is responsible for any damage caused to the allocated room(s), furnishings, utensils and equipment in them by any act, default or neglect of the client or guests and shall pay to the hotel on demand the amount required to make good or remedy any such damage

GENERAL

7.1 The hotel’s brand, telephone number and logo must not be used in any advertising or publicity.
7.2 All guests must comply with the House Rules, as stated below

HOUSE RULES

8.1 All rooms are non-smoking. To avoid a £150 charge, use the outside smoking area(s).
8.2 Late check-out is subject to availability and will result a £25 fee for departure up until 2pm. Departing later than 2pm will result in an additional night’s charge.
8.3 No take-away food or cooking equipment is allowed in the bedrooms.
8.4 No noisy activities (indoor & outdoor) are allowed after 11pm.
8.5 Dogs cannot be left anywhere on the premises unattended and need to be kept on a leash when outdoors or in the public areas.
8.6 Children cannot be left anywhere on the premises unattended and they should always remain in the parent/guardian’s line of sight.

 

 

 

 

Latest Update

In line with the latest Government guidance, The Great House Sonning is now closed until further notice.

We are hoping that the latest lockdown measures have the desired effect and that we can welcome you back again soon.

In the meantime, anyone with a booking before the end of January will be contacted by our team as soon as possible to refund or re-arrange, please bear with us whilst we get in touch.

This closure affects the whole Sonning site which includes Coppa Club, more details can be found on the Coppa Club website.

Please follow us on social media and on here for latest updates.  We are still taking enquiries for weddings, parties & holidays in 2021 and our reduced team will respond to your emails as soon as we can. You can also buy gift vouchers to give you (and us!) something to look forward to.

Please only call us if your enquiry is urgent as our phone lines are exceptionally busy, we will provide updates as often as we are able to.  Thank you for your patience.